Triage Specialist (Calls + DMs) | AI Product Accelerator

What Does A Triage Specialist Do?

You are one of the most important roles in our company. Your job is to talk to a high volume of people across calls and DMs, quickly figure out who we can help, and move the right people forward into clarity and momentum. You protect the time of our closers and coaches by making sure only qualified, serious applicants reach them.

This role is heavy on communication, but it’s not “shut off all day.” You’ll win here if you can build trust fast, ask clean questions, hold a firm line when someone isn’t a fit, and consistently drive the next step.

Responsibilities

High-Volume Qualification

Qualify applicants through phone calls and messaging
Handle inbound conversations from LinkedIn, Instagram, community messages, and email/SMS
Keep conversations structured, direct, and respectful
Move serious applicants to the next step quickly

Clean Routing And Handoff

Route qualified applicants into the correct path
Disqualify quickly when someone isn't a fit, with professionalism
Capture clean notes so the closer walks into calls with context
Protect calendars from unqualified bookings

Follow-Up That Closes The Gaps

Re-engage no-shows and "maybe later" leads
Handle basic objections without escalating everything
Keep leads warm and moving, not sitting in limbo
Maintain consistent response times across platforms

What Success Looks Like

First 30 Days

Handle calls + DMs confidently without losing threads
Qualification decisions match our standards
Closers trust your notes and routing
Response times stay tight

First 60–90 Days

Consistently hit quality + volume targets
Reliable follow-up that drives decisions
Improving show rate and qualified close rate
Feeding back insights that make the system better

Who You Are

Confident on the phone and comfortable in DMs
Fast at building rapport, faster at getting to the truth
Good at asking direct questions without being awkward
Organized enough to track multiple conversations at once
Consistent — you don't "drop" leads because you got busy
Able to represent the brand cleanly across platforms

You hate failing. You also like winning.

Requirements

Strong phone presence and active listening
Strong written communication (DMs matter as much as calls)
Ability to manage many simultaneous conversations
High attention to detail with notes and CRM updates
Comfortable with performance targets
Experience using GoHighLevel (strong preference)

Perks

Paid training and daily coaching to sharpen your skill set
Work from anywhere with stable internet
Clear growth path based on performance
High ownership role with real impact on revenue quality

Ready To Apply?

Send us a short video introduction telling us about yourself.

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